Prior to sending an email, please read these FAQ!
We allow non-professional cameras (SLRs are acceptable, but no zoom lenses, tri-pods, etc) at our shows without requiring a photo pass. Please note that certain venues have restrictions that we cannot control, but you do not need to seek our authorization to photograph Tegan and Sara concerts for personal use. However, we request that you respect other concert goers’ experience while taking photos.
MEET AND GREETS
We will do our best to announce any opportunities that arise to meet the band (such as meet and greet ticket packages, in-store appearances or radio sessions) via this website, as well as on our Facebook, Instagram and Twitter accounts.
Due to the overwhelming volume of autograph requests, we are no longer able to mail autographed items. We occasionally have signed items available for auction to benefit certain charities that we support, and in those instances information will be posted publicly.
FAKE TEGAN AND SARA PROFILES/EMAILS
Please note that neither Tegan or Sara have @teganandsara.com emails, nor any personal profiles on any social networking sites (ie. Twitter, Facebook or Instagram), so any emails/profiles claiming to be them are illegitimate. If you have received emails from someone claiming to be Tegan or Sara, please contact firstname.lastname@example.org.
The URLs below are the only official sites that we maintain ourselves:
That said, there are many legitimate Tegan and Sara fansites around the world, which we fully support.
Due to the overwhelming volume of emails received, we cannot read or respond to most messages sent to email@example.com.
Customer service for our new online store can be reached at firstname.lastname@example.org
If you have an issue arising from a previous order from our Warner Records stores, please contact the specific online store you purchased from, copying email@example.com so we can stay in the loop on your issue:
Canada – Warner Music Canada
USA – Warner Records
UK – Stereo Boutique
Australia – Warner Music
AGENT – United States/ROW
AGENT – Canada
USA – Grandstand Media
Canada – Red Umbrella
UK/Australia – Inside Out
General Questions – Superclose Music