We’ve asked Warner Records to shut down the Tegan and Sara online merchandise store. Their warehouse is experiencing a huge backlog that is affecting all Warner artist stores and there is no definitive answer about when remaining pre-orders will ship and this is just unacceptable to us. We have requested Warner not take any new orders for Tegan and Sara merchandise as we have lost faith in their warehouse’s ability to fulfill those orders in a timely manner.
If you are still waiting for your order, Warner is offering the option to cancel it and receive a full refund. If you’d like to do so, please email firstname.lastname@example.org with your order number and they will address your issue as soon as possible.
In the meantime we have launched our own independent online store at store.teganandsara.com, which can be counted on to ship orders quickly.
We have spent our career laser focused on giving you the best quality products, at a fair price, with unique designs created in house by our art director Emy and so to have the Hey, I’m Just Like You pre-order get fumbled so badly pains us. The changes we are making will allow us to have much more control, so we can avoid situations like this happening ever again.
Thank you to each and every one of you who pre-ordered. Your support and faith in what we do means the world to us. Our deepest apologies again to those of you who have been affected by this terrible situation.